your privacy
our policy
Cool Milk (“we”, “our”) supplies school and nursery milk to children at thousands of schools and childcare establishments throughout Great Britain. We collect the names and contact details of schools and parents, as well as the names and dates of birth of their children, via our online and paper-based registration processes. This data is solely used to administer customers’ accounts and supply milk to registered children at the correct locations and times. We do not utilize this data for any other purpose. Additionally, we may collect, store, and use information about your computer and your visits to and use of our websites, including your IP address, geographical location, browser type, referral source, length of visit, and number of page views. Information regarding any purchases you make of our goods or services may also be collected. Credit card transactions are processed by a specialist online payments company; your credit card information is not stored, accessed, or communicated by Cool Milk.
Customer data is securely stored on our servers at our offices in Lincoln, United Kingdom. We do not sell our customers’ personal information to others and only share information with third parties as described below.
Third-Party Service Providers
We engage other companies to perform certain functions on our behalf, such as delivering packages, providing marketing assistance, processing payments, and offering customer service. These third-party service providers have access to the personal information required to perform their functions but are prohibited from using it for other purposes. They are also required to process personal information in accordance with this Privacy Policy and applicable data protection laws.
Government Agencies
Data related to the milk scheme is shared with government agencies for funding and audit purposes. Your principal rights under data protection law include the right to access, rectify, erase, restrict processing, object to processing, data portability, complain to a supervisory authority, and withdraw consent. If you have any questions or comments about this policy, they can be addressed through the “contact us” link on our website.
Cool Milk is dedicated to ensuring our customers’ security and privacy needs are met. All information handled by Cool Milk adheres to the Data Protection Act 2018 and the General Data Protection Regulation. Cool Milk has two main trading companies, both of which are registered as data controllers with the Information Commissioner’s Office: Cool Milk at School Ltd – Registration Code Z6142600; and Cool Milk Limited – Registration Code Z3119957.
Cookie Policy
Cookies are utilized to improve the user experience for visitors to our website. We use both “session” cookies and “persistent” cookies. Session cookies are deleted from your computer when you close your browser, while persistent cookies remain stored on your computer until deleted or until they reach a specified expiry date. We utilize Google Analytics to analyse website usage, generating statistical and other information about website use by means of cookies.
Security
Customer data is stored securely on our servers in Lincoln, United Kingdom. We do not sell our customers’ personal information to others and only share information with third parties as outlined in this policy. Our credit card transactions are processed by a specialist online PCI-DSS Level 1 compliant payment processing company; your credit card information is not stored, accessed, or communicated by Cool Milk.